Return & Refund Policy

We accept return requests within 30 days after you receive your order.

Return Requirements

• Items must be unused, unworn, with original tags and original packaging.
• The product cannot be damaged or scratched.
• Earrings cannot be returned for hygiene reasons.

How to apply for return

Email us at yuxue@mysholine.com with your order number and photos of the item. We will send you return instructions once approved.

Cost Note

Return shipping cost is paid by the buyer. Once we receive and inspect the returned goods, we will process your refund to your original payment method.

Exceptions

Customized items, sale items are final sale and cannot be returned or refunded.